Contact Us

Contact Us
We love to hear from our customers and those interested in getting started using electronic cigarettes! Feel free to contact us with any questions, concerns, or suggestions you might have.

Retail Orders
If you are an individual customer and have any issues with your order, click the green 'Support' tab in the upper left corner of your screen or e-mail us at customerservice@kaisvirginvapor.com.

Either method will create a support ticket for you by which you can keep track of the issue as we work to resolve it. A copy of your ticket will be emailed to the email address you enter. Please submit only one ticket per issue as submitting multiple times will only slow down our ability to respond to you as we will have to delete the duplicate tickets.

If you'd prefer to talk to someone in person, just give us a call! You can reach us Monday through Friday toll free at: (844) 303-4545

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Wholesale Orders
Contact us if you are a wholesale customer!

Write to us at


KAI's Virgin Vapor
3555 Westwind Blvd.
Santa Rosa, CA 95403