Privacy Policy

We value your privacy.  We never rent, sell or otherwise give out your personal information to anyone except as outlined below. 

Credit Card Information

We never store your credit card information, as all credit card processing takes place via our secure payment processing gateway.  We can adjust your order total if you want to add or subtract from your order, but your credit card information is always secure and only known to our secure, third party payment processor. We don't store it or see it.

How and When We Contact You

We may need to contact you to fulfill your order.  We ask for your phone number because occasionally we'll have a question about how you want your order filled and sometimes we are unable to reach customers via e-mail after several attempts. In these cases we'll give you a quick call to make sure we're filling your order the way you want. Other than that, we will never contact you by phone.

We won't bombard you with sales e-mails, even if you sign up for our newsletter. We send out about two emails a month with vaping news, new products, specials, contests, members only discounts and sales. You can unsubscribe at any time. You can also contact us at customerservice@kaisvirginvapor.com or toll free at (844) 303-4545 if you'd like us to adjust your email preferences. 

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at customerservice@kaisvirginvapor.com or call us toll free at (844) 303-4545.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Control or Opt Out of Online Advertising

You can opt out of online advertising by going to the Digital Advertising Alliance website. There you can opt out of advertising from all advertisers or you can decide to keep only the companies that you like and whose ads you would like to see. Go to the Network Advertising Initiative website to do the same for companies who are use this platform instead. These choices are global and will affect advertising you see across the web from many companies, not just Kai's Virgin Vapor.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: customerservice@kaisvirginvapor.com

By phone: (844) 303-4545

This policy is effective as of 4/30/2019. We reserve the right to make changes to this policy. Any changes to this policy will be posted.