Every year at this time, we start seeing significant delays in the mail service. The United States Postal Service gets overwhelmed by holiday orders and packages frequently take far longer than normal to arrive.
Please plan ahead so you don't run out of vape juice!
It seems like some customers believe that we have a secret back channel to the USPS and can call them to get packages located or delivered when the USPS is taking too long. We wish!
The truth is, just like any other online merchant, we pay the shipping fee to the USPS on your behalf, but, once your package leaves our facility, it is in the hands of the postal service and you are at their mercy.
The USPS advertises their first class and Priority Mail delivery times but, remember, they do not guarantee these times. Packages may be delayed during the holidays and the USPS doesn't guarantee delivery times and won't refund your shipping fees if they take longer.
Even services like FedEx and UPS, which are generally more reliable, experience a higher than normal number of delayed, lost or misdirected packages this time of year.
In addition, while our website will be open, we'll be closed on December 24th and 25th, as well as for New Year's Eve and New Year's Day. That means that you can place an order on those days but we won't ship orders until we return to work and we won't be available by phone or email.
Please plan accordingly and make sure you have your vape juice stash fully stocked to get you through the holidays!
If you find you've miscalculated and need to get an order fast, don't hesitate to give us a call at (844) 303-4545. We can advise you on shipping methods that do guarantee timely delivery and we'll rush your order to make sure it goes out ASAP.
We frequently do special trips to the post office right before closing or chase down the FedEx truck when customers call late in the day to tell us they're running out of vape juice and getting desperate. We may not have power over the USPS, but we'll do all that we can do to help if you need an order ASAP.
However, your safest bet is to plan ahead and build in time for expected USPS delays if you can!